• Is it safe to shop on this site?

  • It uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by us.


  • How can I pay?

You can pay by all major credit cards (VISA, Mastercard, American Express) or bank transfer. Payment is not made at the door.


  • how many days will my order arrive?

Your order will be delivered to the cargo company within 2 days after the payment of your order is confirmed. It may take an average of 5 - 7 days for your order delivered to the cargo company to reach you.


  • Can I shopping without member up?

You do not have to be a member to purchase products. You can shop without being a member. However, we recommend that you become a member, you can be informed about special offers and prices for our members, and you can easily follow up your order. Membership is a free service.


  • How much is the shipping fee?

Depending on the products you will order and the country you are in, the shipping fee will be calculated and displayed automatically after you enter your address information.


  • Who pays for international import taxes ?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Ottoman World’un has no control over these charges. Customs determines these charges and Ottoman Words’un has no way of knowing what these charges may be. Ottoman Words is not responsible for any actions taken by customs or the chosen package delivery service. 

Customs duty is not paid if the United States orders under 800 USD, Ukraine 150 EUR, Azerbaijan 500 EUR, European Union Countries 22 EUR, Gulf Cooperation Countries under 270 USD.

Customs taxes are specific to each country. It is your responsibility to know the customs rules and customs tax rate and costs for your country.

If you do not know, you can get detailed information by going to the official customs website.



  • Where are your products manufactured?

Our products are produced by our masters in our own workshop. All of our products are meticulously produced by hand.


  • How can I reach you?

You can reach us at +90 212 434 1299 or by clicking on the Whatsapp icon on our website. If you are in Turkey, we highly recommend you to visit our store.


  • How can I exchange and return the product I have purchased?


You can return the products you want to return or exchange, provided that they are unused, within 7 working days from the date of receipt of the product by paying the shipping fee.Before sending, you must contact us and state the reason for the return. After the product reaches us, the condition of the products will be checked before making an exchange or return. (Personalized products are not refundable..) If your return transaction is accepted, the amount withdrawn to your credit card by our company will be refunded within 3-10 business days, excluding the shipping fee.

Order Amount 

international order amount is minimum 200 euro, orders below this amount will be refunded

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